Talk to the agent
The support chat sits in the corner of the status page. It only appears when the environment is up.
Open a conversation
Section titled “Open a conversation”- Confirm the state is Ambiente no ar.
- Click the chat icon at the bottom of the page.
- Write your question.
The agent answers from its knowledge base, which is built from these same help pages. You can quote the title of any page.
What the agent does not do
Section titled “What the agent does not do”The agent does not turn the environment on. When the environment is at rest the chat does not even appear, so there is no way to ask it. Use the button on the status page.
When the agent does not know
Section titled “When the agent does not know”It hands the conversation to a person. The conversation continues in the same place.